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Welcome to our new Ecommerce store. Our new shopping area features enhanced security to ensure the safety of our customers information; updated high resolution images of the most commonly ordered items and a more advanced payment system.
We have worked hard to make sure that our environment is PCI-DSS Compliant and is protected by one of the best SSL certificate providers in the business. This means that your personal data is being guarded by the very best technology available. The safety of your information is always at the top of our priorities when providing new services and features. Check our security seals in the lower left of the page to view more detailed information on the mechanisms in place to protect your data.
You can find all the parts for your Microbiology International equipment at our store. Browse by the category of equipment on the left or choose your system below and it will produce a list of compatible parts and consumables. If you know your part number, enter it into the search box and you will be directed to the product page. Our checkout process is easy and intuitive. Once you have a registered account, you can purchase products by credit card or PO number. If you are purchasing by PO, you must fax or email a hard copy to our office for your order to proceed.
Click here for a guide to our online store. It describes in detail, how to setup a new account, add products to your shopping cart, and steps through the checkout process.
We have listed some FAQ's on the right to help answer some questions about the new ecommerce store. If you have any additional questions, please click the Contact Us link in the top menu or call (301)662-6835.
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FAQ1: Why are you changing the site?
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A1: We aspire to offer the very best web experience and the most secure shopping experience possible. Separating the main website from the ecommerce site allows us to set our web server up in a more visually pleasing way, without compromising security. This means that we can make it easier to bring videos, images and information to you, while maintaining one of the most strict credit card and personal information environments.
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FAQ2: Will I have to re-register for the new site?
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A2: If you have made a purchase from our site in the last 12 months, you will NOT need to re-register. Your information has been imported to the new ecommerce site. We did not transfer your password in order to maintain the security of your account. A random password has been generated for your account to ensure it is secure. You will just need to click on the Forgot Password link to reset your account. Your email address, billing address and shipping address have been saved. You may want to check your profile before making your first purchase to make sure everything is accurate.
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FAQ3: Im getting an error when entering a credit card number I have used with you in the past. Whats wrong?
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A3: The new payment system does an immediate authorization to your credit card and checks the billing information on record with your credit card company. If any information is incorrect, the card will not be approved. Please check the billing information and re-enter it. The authorization system usually provides a code which should help you identify what information is incorrect. In the past we took the credit card information then manually charged the card when the items ship. We still only bill the credit card when the items ship, but our site does the initial authorization before the order is completed.
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FAQ4: Is there support available for the new ecommerce site?
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A4: Most questions can be answered by our Guide to Online Shopping, but if you have questions or concerns, please contact our staff at info@800ezmicro.com or call us at (301)662-6835 during normal business hours (9am - 5pm M-F EST) and we will be happy to assist you.
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